Privacy Policy

Spurvo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform, products, and services (collectively, the “Services”). It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

1.1 Information You Provide

• Account Information: When you sign up for Spurvo, we collect your name, email address, password, company name, and other account details.
• Feedback Data: Information you input into the platform, such as customer feedback, comments, or ideas.
• Billing Information: Payment details, including credit card information, billing address, and transaction history, are processed securely by our third-party payment provider.

1.2 Automatically Collected Information

• Usage Data: Data about how you interact with our platform, including pages viewed, features used, and time spent.
• Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your preferences and usage patterns.

1.3 Third-Party Information

We may receive information from third-party integrations you enable, such as Jira, Slack, or other tools you connect to Spurvo.

2. How We Use Your Information

• To Provide and Improve Services: Operate, maintain, and enhance the functionality of Spurvo.
• Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance.
• Analytics and Insights: Analyze user behavior to improve our platform’s features and functionality.
• Communication: Send important updates, newsletters, and promotional materials (you can opt out at any time).
• Compliance: Ensure compliance with legal obligations and prevent fraudulent activities.

3. Legal Basis for Processing Personal Data (GDPR)

• Contractual Necessity: To provide you with the Services.
• Legitimate Interests: For analytics, fraud prevention, and improving our platform.
• Consent: For marketing communications (if you’ve provided explicit consent).
• Legal Compliance: To fulfill legal obligations.

4. How We Share Your Information

• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processors).
• Integrations: With third-party tools you connect to Spurvo.
• Legal Obligations: To comply with legal requirements, enforce our Terms of Service, or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize your data.

6. Your Rights

6.1 GDPR Rights (EU Residents)

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data.
• Restriction: Restrict how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent for data processing at any time.

6.2 CCPA Rights (California Residents)

• Access: Request details about the personal information we collect and share.
• Deletion: Request deletion of your data.
• Opt-Out: Opt out of the sale of personal data (though we do not sell data).

To exercise your rights, contact us at spurvo.info@gmail.com. We may require identity verification for security purposes.

7. Data Security

We implement industry-standard measures to protect your data, including encryption, secure access controls, and regular audits. However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you access Spurvo outside of [Insert Country], your data may be transferred to servers located in other countries. We ensure such transfers comply with applicable data protection laws, including GDPR.

9. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience.
• Remember preferences.
• Track usage for analytics.

You can control cookie settings through your browser. For more details, see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our platform. Your continued use of Spurvo constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: